Refund policy

Refund and return policy

We want you to be happy with what you ordered. Here is exactly how we handle problems, cancellations and refunds.

Damaged, wrong or defective items

If anything arrives damaged, is not what you ordered, or is defective, email purelifecotoday@outlook.com within 30 days of delivery with your order number and a photo of the item and packaging. Approved claims are replaced free of charge or refunded in full to your original payment method. Replacements are dispatched within 3 business days of approval.

Lost in transit

If tracking shows no delivery, contact us no later than 30 days after the estimated delivery date. We will reship or refund once the carrier confirms the parcel is lost.

Change of mind

Our supplements are sealed consumable products. For health and safety reasons we cannot accept returns of opened or unopened supplements for change of mind. Unopened, unused oral-care and accessory items (miswak sticks, holders, cases, cutters, floss, powders) may be returned within 30 days of delivery at your own shipping cost; contact us first for the return address. Items must arrive back in resalable condition to be refunded.

Cancellations

Email us as soon as possible if you need to cancel. Orders can be cancelled and refunded in full until fulfilment begins. Once an order has been prepared by the fulfilment centre it cannot be cancelled; it can still be handled under the sections above if something is wrong with it.

Address errors, unclaimed and customs-refused parcels

Parcels returned because the address was incomplete or incorrect, or because they were not collected, can be reshipped once you confirm the address; the reshipment cost is charged to you. Parcels refused or returned by customs are not refundable, and import duties and taxes are the responsibility of the recipient (see our Shipping policy).

Digital products

PDF guides and ebooks are delivered instantly and are non-refundable once downloaded, unless the file is defective, in which case we will replace it or refund you.

How refunds are paid

Refunds go back to the original payment method. Once approved, allow up to 10 business days for your bank or card issuer to show the credit.

Questions: purelifecotoday@outlook.com. Pure Living Co. is operated by Ganbaru Kodo Limited, 50 Bonham Strand, Sheung Wan, Hong Kong.